CARE / WARRANTY


Our philosophy is simple 'we only make furniture that lasts' but over it's lifetime it will need a little care and attention to make sure it can be enjoyed by generations to come. This guide will help you to care for your our products in the best possible way.


CARE AND MAINTENANCE

When specifying and purchasing furniture, please be aware of the environment it will be used in. Sunlight, heat sources, pets, humidity, etc can all affect the performance and longevity of your furniture. Regular care and maintenance is required to keep your furniture in good order, your speeifier or place of purchase will be happy to explain the specific requirements of your furniture.

FABRICS

Vacuum fabrics on a weekly basis to remove dust, dirt, and any loose feathers. Treat spills and stains as soon as possible. Please contact a specialist fabric cleaner for professional cleaning.

         

SPOT CLEANING

Treat spills and stains as soon as possible. Gently scrape any solid or mop any liquid from the surface of the fabric, leather, or timber. Do not scrub. Only apply proprietary cleaning agents strictly according to instructions.

CUSHIONS

Regularly shape and rotate loose cushions where applicable to maintain their shape and loft, it is natural that cushions fillings will settle and seat foams will soften over time. Loose covers are desined for a relaxed look and feel, and therefore it is natural for some movement.

         

TIMBER

As timber is sealed with a protective coating, the only maintenance required is to regularly wipe timber with a damp cloth to remove dust and dirt. Oils or other polishes are not recommended. Do not wet down or leave spills to sit on timber surfaces. Avoid contact with liquid, heat, and keep out of direct/reflective sunlight. Abrasive cleaning products are not recommended.

OUTDOORS

Regularly shape and rotate loose cushions where applicable to maintain their shape and loft, it is natural that cushions fillings will settle and seat foams will soften over time. Loose covers are desined for a relaxed look and feel, and therefore it is natural for some movement.

         

INSECTS

Scatter inserts can be invigorated by laying them out in the sun to air. While specialised fabrics have been selected to contain feathers in compartments, occasionally feather quills can pierce through the covers. They can be simply removed by pulling the feather out.


WARRANTY

The warranty for Products shall expire two (2) year from delivery date. If Products or Services do not meet the above warranties, Buyer shall promptly notify ALVIN T in writing prior to expiration of the warranty period.

ALVIN T's Warranty covers structure and framework.

Definition of Structure defect: The products is fracture into different piece / different shape of the original products.

ALVIN T's Warranty is does not cover wear and tear.

Warrants that Products shall be delivered free from defects in material, workmanship and title and the usage. shall be performed in a competent, diligent manner in accordance with any mutually agreed specifications.

The warranties and remedies are conditioned upon proper storage, use, operation, and maintenance of Products, Buyer keeping accurate and complete records of using and maintenance during the warranty period and providing ALVIN T access to those records, and modification or repair of Products only as authorized by ALVIN T in writing. Failure to meet any such conditions renders the warranty null and void. ALVIN T does not take responsibility on damages of usage (wear and tear).